👋🏾 I'm Austin - Designing digital products for enterprises and startups since 2016. Specializing in experiences with natural language models since 2020.
Recent Experience
My recent professional experiences
Conversation Designer
Intuit Jan - Present
Improving Quickbooks Digital Assistant by revising guidelines, and intent revisions for engaging chatbot experiences.
Senior Conversation Designer
Salesforce Mar 2021 - Jan 2023
Designed chatbots for knowledge search, billing, and UX across products. Championed user-centered conversation design company-wide.
UX Designer
Hoover Institution Library & Archives Dec 2017 - Dec 2020
Redesigned website for efficient access to archival resources. Created guided experience for researchers & prototyped chatbot for pandemic support.