Inclusivity and accessibility are not afterthoughts. I believe products should be as culturally and socially diverse as we are.
Raised in the SF Bay Area, I’ve always been intrigued by many facets of the human experience, especially linguistics and communication. My fascination with language has led me to become fluent in Japanese, and teach English in China.
I’ve learned that shaping successful user-centered products is always something of a conversation between product and user, verbal or not.
Today, as a conversational designer, I spend much of my time teaching NLU agents how to communicate effectively with humans.
I have 5 years design experience, a language background, and conversation design certified
I use proven techniques to make clear, concise, and relevant dialogue for the user.
I take a user centered approach to ensure accesibility, findability and ease of use.
I align copy with your brand to illustrate its personality and keep conversion rates high
An app created to prevent, counter and support the influence of discrimination
IVR Interactive Voice Response experience for a retail store that sells pagers
A project enhancing the web experience for the Hoover Library & Archives at Stanford
Feel free to ask my virtual assistant about
For me, Conversation Design is adding research and structure to improve communication between humans and bots. For other definitions and resources check out Cathy Pearl's FAQ or the Google Assistant website.
I certainly don’t think so. Since I began in Conversation Design, I’ve met Conversation Designers from all previous walks of life. These include engineers, scriptwriters, journalists, linguists, designers, copywriters, psychologists, and customer experience professionals.
There are few things more unique and personal than the way we communicate. Conversational experiences are in our homes, cars, phones, and email.
"If we don't intentionally include the risk is to unintentionally exclude." Stephen Frost
When it comes to AI we can't go the route of unintentional exclusion. Without intentional, user-centered conversational design in this space, we risk excluding people based on dialect, languages, accessibility, culture, gender, and other factors that influence individual communication.